Customer Service

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customer service

It is said we are a nation of shopkeepers. For me this was literally the case, growing up with my father, a grocery shop keeper in a small town near...
26/10/2016 2
Funny things, eyes. The windows to the soul are particularly sensitive at this time of year, and many patients walk in looking like a vengeful red-...
17/06/2016 1
Reena Barai, owner of SG Barai Pharmacy in Sutton, Surrey, believes working on a Saturday offers pharmacists the opportunity to help patients who...
03/06/2016 3
We’ve all been there. A patient comes in requesting advice for a condition that you’ve suffered from yourself. You know what has worked for you, but...
05/11/2015 1
Building relationships with patients is a crucial part of being a community pharmacist – but it’s a skill that can be difficult to grasp.  Surrey...
29/07/2015 1
My jacket is on and my bag is slung across my shoulder. The shutters are halfway down, the computers are nearly off and, after a really busy evening...
08/07/2015 5
Few of us can forget the powerful – and sometimes terrifying – duo of Trinny and Susannah. They took over primetime TV in the 1990s with the mission...
24/06/2015 8
This module covers: Your pharmacy as a brand and why it is important The branding cycle Factors to consider when developing a branding strategy...
22/04/2015 1
Medicines manufacturer Omega Pharma plans to "make history" by creating the first pharmacy to monitor customers' behaviour and test new...
22/08/2014 19

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